VociApp Support
Contact
Email: vociapp.support@gmail.com
When Contacting Support
To help us investigate quickly, include:
- your device model and operating system version
- the VociApp version
- whether you are using guest-local mode or a signed-in account
- whether sync is enabled and when you last synced
- the affected deck name, if relevant
- what you expected to happen and what happened instead
- screenshots if they do not include sensitive learning or account content
Common Topics
Account and sign-in
VociApp can be used locally without an account. Creating or signing into an account enables account-scoped features such as cloud sync and AI quota tracking. Password reset, email confirmation, sign-out, and account deletion are handled through the app's account flow.
Guest-local data
If you use the app before signing in, your learning data can remain local. When signing in, VociApp may ask whether to claim guest data into the account or keep it local. Keeping it local blocks sync for that local data scope.
Sync
Sync uses Supabase to move account-scoped decks, cards, review logs, settings, stats, and related learning records between your device and the backend. Sync requires a signed-in account and an active account data scope.
Learning progress
VociApp uses spaced repetition scheduling. New, learning, review, relearning, and mastered states can change based on your answers, timing, and daily study settings.
OCR and imports
Camera or photo access is used only when you start a scan/import flow. OCR is used to extract text from selected images so that you can create or enrich vocabulary cards.
AI features
AI output can be incorrect or incomplete. Treat AI explanations, translations, examples, and generated vocabulary as learning aids that require review. Report harmful, unexpected, or clearly wrong AI output by email.
Account deletion
Signed-in users can delete their VociApp account in the app from Account > Delete account. The flow includes a final confirmation step and explains that App Store or Google Play subscriptions must be managed separately through the relevant platform.
Subscriptions and paid tiers
If paid tiers are offered in the App Store or Google Play, purchases and subscription management are handled by the relevant platform. Use your Apple ID or Google Play account settings to manage renewal, cancellation, refunds, and payment methods.
Admin Console
VociApp includes a separate admin interface for authorized administrators. It may support user support workflows, account status management, AI entitlement review, deck/template administration, subscriber deck maintenance, and platform diagnostics. It is not intended for general end users.
Report Security or Privacy Issues
If you believe you found a security, privacy, account, or data exposure issue, email vociapp.support@gmail.com with a clear description and reproduction steps. Do not include another person's personal data unless necessary to explain the issue.
Legal and Privacy
For data handling details, read the Privacy Policy. For account deletion, read Account Deletion. For app license and use rules, read the Terms of Use.